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Develop and Manage Delivery Systems
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 Delivery systems can be value chains, service providers, distribution pipelines or technology systems. Unless they are totally technology based, their performance is all dependent on human systems dynamics.
To develop and manage delivery systems effectively it is necessary to map, motivate and manage the human systems involved. One of the most useful approaches to map key human factors is a cultural alignment assessment.
A cultural alignment assessment can map:
- Readiness and willingness to change
- Organization values
- Individual team member values
- Organizational structures
- Worker / work alignment
- Ways of thinking
Traditional cultural assessments have used tools like Myers Briggs Type Indicator (MBTI); values assessments; leadership inventories; team maps; and work process mapping.
New internet 4Q8L e-tools combine multiple tools into one culture scan. The best example is CultureSCAN (see Figure 1).
Figure 1: CultureSCAN
Chris Cooke, founder of OnlinePeopleScan.com, the developer of the Spiral Dynamics Integral e-tool, reports the following about CultureSCAN: “Spiral Dynamics Integral offers a truly Holistic Template for the examination and diagnosis of existing organizations whilst enabling the effective design of the future."
This particular assessment is part of the growing application of Spiral Dynamics Integral and draws upon extensive and ongoing research to provide insight into:
- The nature of the overall ‘Fit' between individuals and their job, supervision, work group and organisation;
- The multiple bottom lines of today's organisation: Purpose, Principles, People, Profit, Planet, Trust and Respect;
- An assessment of the dominant ways of thinking, the value systems and core intelligences that are arising in the organisation;
- An assessment of the change state of the organisation and the nature of change that may be being experienced;
- An assessment of the executive intelligences that predominate within the organisation.
- The present and desired organising codes of the organisation;
- Preferences for 1st and 2nd Order Change;
- The dominant digital and analogue thinking capacities within a group.
The whole basis of CultureSCAN is that there is the possibility today of designing and healthily aligning organizations. Healthy alignment has a significant impact on the creation of energy for successful, productive, profitable work as opposed to cultural misalignment which will cause disharmony, disruption and severely hamper desired outcomes, timescales and budgets.”
For more ideas and references check out the Internet Resources at the Integral City Discovery Zone, Intelligent Book Shelf and Integral City Shopping Cart.
For other aspects of City Managers click on these links:
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